Our customers rate us Excellent

Instant Help and Support from the Minute You Open the Box

Unlike other providers, Digital ID promise to provide FREE support for the entire life of your printer! With TrueSupport you'll get direct access to our professionally trained technical support experts who have years of experience working with customers just like you.

TrueSupport Plus goes above and beyond standard TrueSupport services to include priority phone support, free software updates, an annual printer check-up, and other advanced services.


Lifetime Email Support
Video Tutorial Library
Telephone Support
Remote Installation
Zero Labour Costs
Annual Printer Service *
Urgent Onsite Intervention

a year

a year
Remote Installation

As a TrueSupport PLUS or PRO member we can log onto your PC remotely and help you set up the printer.

TrueSupport Plus Priority Support

Jump to the front of the queue and enjoy priority support. You’ll be given access to the TrueSupport PLUS line and email.

Annual Service

Prolong the life of your printer with an annual service. Once a year, send in your printer to Digital ID to have it thoroughly checked, cleaned and serviced by our qualified printer technicians. We’ll cover the cost to ship your printer back to you afterwards! This service is normally £150.

Zero Labour Costs

Often customers decide to upgrade their printer (Example: Dual side printing, Ethernet or MIFARE® encoder) and the average labour charge is £80. If you have TrueSupport PLUS or PRO you will not pay for labour charges.

EasyBadge Software Support

We are here to support you with all versions of EasyBadge card design software from complicated database setup to advice on what design elements print best on plastic cards.

Remote Installation

Reduce time spent setting up and installing your ID card printer. Sit back and watch as one of our printer experts remotely logs into your computer and does all the hard work for you.