4.8/5 'Excellent'

Instant Help and Support from the Minute You Open the Box

Unlike other providers, Digital ID promise to provide FREE support for the entire life of your printer! With IDCare® you'll get direct access to our professionally trained technical support experts who have years of experience working with customers just like you.

IDCarePlus® goes above and beyond standard IDCare® services to include priority phone support, free software updates, an annual printer check-up, and other advanced services.


Lifetime Email Support
Video Tutorial Library
Telephone Support
Priority Telephone Support
Annual Printer Service *
Remote Installation
Zero Labour Costs

Free Standard Support

ID Care


30 Days

Premium Support £199/yr

ID Care Plus


* Please note the annual service will not invalidate your manufacturer warranty

Remote Installation

As a VIP member we can log onto your PC remotely and help you set up the printer.

IDCarePlus Priority Support

Jump to the front of the queue and enjoy priority support. You’ll be given access to the VIP Support line and email.

Annual Service

Prolong the life of your printer with an annual service. Once a year, send in your printer to Digital ID to have it thoroughly checked, cleaned and serviced by our qualified printer technicians. We’ll cover the cost to ship your printer back to you afterwards! This service is normally £150.

Zero Labour Costs

Often customers decide to upgrade their printer (Example: Dual side printing, Ethernet or MIFARE® encoder) and the average labour charge is £80. If you have VIP support you will not pay for labour charges.

Remote Installation

Reduce time spent setting up and installing your ID card printer. Sit back and watch as one of our printer experts remotely logs into your computer and does all the hard work for you.