Unlike other providers, Digital ID promise to provide FREE support for the entire life of your printer! With IDCare® you'll get direct access to our professionally trained technical support experts who have years of experience working with customers just like you.
IDCarePlus® goes above and beyond standard IDCare® services to include priority phone support, free software updates, an annual printer check-up, and other advanced services.
Free Standard Support
ID Care
Free
Premium Support £199/yr
ID Care Plus
£199/yr
* Please note the annual service will not invalidate your manufacturer warranty
As a VIP member we can log onto your PC remotely and help you set up the printer.
Jump to the front of the queue and enjoy priority support. You’ll be given access to the VIP Support line and email.
Prolong the life of your printer with an annual service. Once a year, send in your printer to Digital ID to have it thoroughly checked, cleaned and serviced by our qualified printer technicians. We’ll cover the cost to ship your printer back to you afterwards! This service is normally £150.
Often customers decide to upgrade their printer (Example: Dual side printing, Ethernet or MIFARE® encoder) and the average labour charge is £80. If you have VIP support you will not pay for labour charges.
Reduce time spent setting up and installing your ID card printer. Sit back and watch as one of our printer experts remotely logs into your computer and does all the hard work for you.
Order Online Or Call 0800 988 2095 (9am - 5pm Monday - Friday)
Essentra Security now operates under the Digital ID trading name
Essentra Security has been acquired by Digital ID and now operates under the Digital ID trading name.
As a result, the Essentra Security website and branding has been replaced by that of Digital ID.
If you have a question relating to a product, service, your account or previous orders we kindly ask that you call the team direct on 0800 970 9703 or email salesoxford@digitalid.co.uk.
