HAVE A QUESTION?

ASK AN ID EXPERT

Sales0800 988 2095sales@digitalid.co.uk
Trade Sales0800 110 5781tradesales@digitalid.co.uk
Education Sales0800 195 8462educationsales@digitalid.co.uk
Public Sector Sales0800 110 5782publicsectorsales@digitalid.co.uk
International+44 161 480 4462-
Support0161 475 5346support@digitalid.co.uk

HEAD OFFICE

Digital ID
Unit 2, Crown Royal,
Unity Way,
Stockport.
Cheshire.
SK1 3EY
United Kingdom

LONDON OFFICE

Digital ID London
Kemp House,
152 City Road,
London.
EC1V 2NX
United Kingdom

HULL OFFICE

Digital ID Hull
Premier House,
Ferensway,
Hull.
HU1 3UF
United Kingdom

Visits by appointment only


WE'RE HIRING!

We're looking to recruit sales staff that are enthusiastic and passionate about sales and customer service.

Experience within the industry is beneficial but not essential.

If you want to join the amazing team at Digital ID please send an email explaining why you're the right person for the job to iwantin@digitalid.co.uk and attach your CV.

All enquiries will remain private and confidential and there may be opportunities for the right candidates to work remotely.

HAVE A QUESTION ABOUT YOUR PURCHASE?

CONTACT OUR CUSTOMER SERVICE DEPARTMENT

Customer Service0161 475 5617customerservice@digitalid.co.uk

FREQUENTLY ASKED QUESTIONS

Choose a Topic

  • Returns
  • Shipping

Questions

  • How long after my purchase can I return goods?
  • How do I return unwanted items?
  • How do I return faulty items?
  • What if my Goods have been damaged in transit?
  • When will my order be delivered?
  • How much will I be charged for shipping?
  • Free Shipping

Answer

We are happy to accept Goods back from you within 30 days of delivery however the Goods must be in a saleable condition, cannot be personalised and must be in their original packaging.

If you’ve ordered Goods that you no longer want, or you are not happy with them, returning them really couldn’t be simpler. Just call +44 0161 475 5617 or email us at Customerservice@digitalid.co.uk quoting your order number, the Goods you would like to return and the reason for the return. A member of staff will create a returns form for you to include with the Goods. The return address and reference number will also be on the form which will be emailed to you within 24 hours of you requesting the return. The cost of returning non faulty goods must be borne by the customer. Whether Goods are considered resalable is at the discretion of the Company.

Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you. We will also send our courier UPS to collect the Goods, or you can send them back yourself. When you return Goods to us because you claim that the Goods are defective, we will examine the returned Goods and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days from receipt of the returned Goods or 30 days from refund approval following inspection of the faulty Goods.

If you receive an item that has been damaged during shipping, we will either replace the item or ship replacement parts (if for example the item requires assembly and some parts are missing or damaged). We will ship replacement products or parts via normal shipping methods. We may need your assistance in filing a claim with the shipping company that damaged the items. If you can, take a picture of the package when it arrives if it is damaged. We appreciate your cooperation. We will collect any damaged merchandise that must be returned to us.

UPS Standard1
  • UK Next Business Day
  • EU Two Working Days
  • US Three Working Days
UPS Express1
  • UK Before 10:30 Next Business Day
  • EU Next Business Day
  • US Two Working Days

We ship orders as soon as possible. Orders on stock items placed before 3:00pm are usually shipped the same business day but out of stock items and bespoke or personalised products can take more time. If you are in a hurry or have a time commitment please let us know.

You will be given an estimated delivery date for bespoke or personalised items, if you would like a more accurate date please call our Customer Services Team on +44 0161 475 5617.

Working days are Monday to Friday excluding bank holidays. Weekend orders are shipped on Monday.

1Please note that certain remote areas can take longer than others

Shipping charges are determined by the delivery address location & the type of service delivery type you select. Entering the correct postcode is your responsibility.

For shipment within the UK, actual shipping charges are available upfront: simply register on our website, add the required products to your shopping basket. No other information is required. The total charge for your order will be shown in your shopping basket.

Free shipping is available on qualifying orders of more than £100.00 and is only available to mainland UK (excludes Northern Ireland)

office1 office2