Digital ID | Software Support

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ID Card Printing

Visitor & ID Software

Badge Accessories

PVC Cards

Access Control

Support

Software Support Services

Telephone Support Contract - Software Upgrades & Telephone Assistance

Created to ensure consistent production of business critical identification, loyalty & membership cards the software telephone support service offers a low cost alternative to an on-site engineer. The annual fee of just £150 entitles customers to 12 months advice and assistance from our software engineers involved in the development of ImageBase, Card Designer and our VisitorPass software.
Call us now on 0800 195 8462 or send an email to find out more.

CARD DESIGNS

Assistance with creating stunning card designs and association of variable fields to your database.

DATABASE CREATION

Assistance with creation of databases and association of card designs for applications such as car-park passes, customer discount/loyalty cards, & staff plastic business cards.

IMAGE CAPTURE QUALITY

Getting the best from your photo id card system and capture device is key to creating instantly recognisable ID cards for your staff. Our photographic department can assist you in producing the highest quality identification cards possible.

REPORT WRITING

Which cards expire this month? How many cards were printed last year? Which staff members have had more than three cards issued? Our support team are waiting to help you produce business critical reports.

SOFTWARE UPGRADES

Ensure you benefit from the latest software version and the added functionality it can offer your company such as reduced printing time, automated reprints of expired cards, latest high quality image capture facility, printing costs reduction advice, etc.

STAFF TRAINING

Our friendly support engineers are available 5 days a week, 9-5 pm GMT, to support your staff with training to enable them to maximise production of your identification, loyalty, membership or discount cards. Particularly useful for new starters, position changes or re-training of existing staff.

SINGLE DATABASE - MULTIPLE SYSTEMS

Eliminate double data entry/deletion by connecting personnel, security, identification & access control databases.

Non-Contract Telephone Support - Premium Rate Line

If you require assistance with your identification software on an ad hoc basis Digital ID offer telephone support through our dedicated support line. Enjoy direct access to both our experienced card bureau engineers and our software engineers. Call 09062 299 299 now and discuss how to get the most from your Visitor & ID card software.

Our engineers can assist you in increasing the speed & quality of your printed cards and even help you reduce your cost per card. Call 09062 299 299 now for just £1.50 per minute and experience the benefits of a consultation with an identification professional.

On-Site Engineer

Use Digital ID’s engineer support services for onsite assistance with your identification products. Ideal for new installations, equipment relocations, group training of staff, servicing, configuration optimisation, database creation or system connectivity assistance.

Engineer Support Services is charged at £85 per hour or part of including travel time. There is a £100 surcharge for customers inside the M25, Ireland or North of Edinburgh.