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Printer Support ServicePeace of mind is offered when you buy a plastic card printer from Digital ID. There are a variety of options available to you and we’re more than happy to advise you on the suitability of each support program. |
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For complete peace of mind Digital ID's printer support is the ideal solution. From our ultimate hot-swap contract to our premium rate telephone support and servicing options we can assure that your printer is always in good condition.
Call us now on 0800 195 8462 or email us to find out more.
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SUPPORT FORUMS |
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Our helpful technical staff and customers monitor these forums to provide valuable advice about the running of your id card printer and software. |
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PRINTER SERVICING |
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Does your printer need servicing? Increases reliability, prolongs life and restores original print quality |
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TELEPHONE SUPPORT |
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Instant assistance with all aspects of plastic card printers call 09062 299 299 now. Calls charged at £1.50 per minute |
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ON-SITE ENGINEER |
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Ideal for new installations, equipment relocations, group training of staff, servicing, configuration optimisation, database creation or system connectivity assistance. |
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Hot Swap Support
Would having broken printer for more than a few days have a detrimental effect on your business? Printers fixed under the manufacturers warranty can take up to three weeks to be returned. Would you enjoy the piece of mind that a temporary replacement of your faulty plastic card printer could be with you next day for an annual price of just £195?
Price includes free telephone support provided by trained engineers & the next day delivery of a temporary replacement plastic card printer to enable you to continue with the printing of your plastic cards.
Hot-Swap Printer Support is available on new and old printers of the following models – Zebra P330i, P310, P430i, P420, CIM K300, K400 & Sunlight K3, Javelin J310 and Datacard SP35 & SP55.
Click to download the Hot-swap Order Form & Support Contract.
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Printer Servicing
Do you want to improve your printer’s performance and quality of print? Let our trained plastic card printer engineers lavish some much needed attention for a one off charge of just £100. The Digital ID engineers will fully service your ailing printer and return it back to you within two working days; should the printer require any additional work to restore the printer to normal operating standards a report will be created detailing, where applicable, any hardware and labour charges needed.
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Telephone Support
If you require assistance with the printing of your plastic cards Digital ID offer telephone support through our dedicated support line. Speak directly to our experienced card bureau engineers and discuss how to get the most from your plastic card printer. Our engineers can assist you in increasing the speed & quality of your printed cards and even help you reduce your cost per card. Call 09062 299 299 now and experience the benefits a personal consultation with a plastic card printer professional. Calls are charged at £1.50 per minute.
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On Site Engineer
Use Digital ID’s engineer support services for onsite assistance with your identification products. Ideal for new installations, equipment relocations, group training of staff, servicing, configuration optimisation, database creation or system connectivity assistance.
Engineer Support Services is charged at £85 per hour or part of including travel time. There is a £100 surcharge for customers inside the M25, Ireland or North of Edinburgh.
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